Detailing and Upholstery Cleaning
Chapter I. How to Improve Cleaning Quality
Chapter II. Organizing for Productivity
Chapter III. Managing Change
Chapter IV. Training for Excellence
Chapter V. Troubleshooting Cleaning Problems
Chapter VI. FUNdamentals of Cleaning
Complete Training Manual with DVD $125.00 eVersion.
Hardcopy plus digital,including shipping and handling in U.S. $155.00.
Interior Bus Cleaning Systems – Training Manual – Table of Contents
How to Improve Cleaning Quality pg 4
Six major reasons why quality should be job one pg 4
Quality Assurance Process pg 4
Issues that workers have no control over pg 4
Complaints may originate from several causes pg 5
DPO – Defects Per Opportunity pg 5
Seven factors that affect quality ratings pg 8
Quality Improvement Flowchart pg 10
Developing an Eye for Detail pg 11
Eliminating Defects pg 12
Gap Analysis Chart and Instructions pg 12
Nine Steps to Accomplish Quality Improvements pg 13
Eight Deficiency Responses pg 14
Quality Assurance program for interior bus cleaning – 18 items pg 15
II. Organizing for Productivity
Understanding deficiencies and defects - 36 observations pg 18
Six Ways to Reduce Bureaucracy pg 20
Establishing Priorities pg 20
Understanding Productivity Equations – 16 positive and negative factors pg 22
Locating the Source of Performance Problems – flowchart pg 24
Five steps to address performance problems pg 25
III. Managing Change
Responses to Eliminate Polarity pg 26
Fourteen Emotional Responses pg 27
Blueprint for Change - 12 Steps pg 28
Eight Solutions to Handle Resistant Attitudes pg 29
Best Steps to Overcome Resistance pg 29
Proper Feedback Responses pg 30
Conflict Resolution – six major personality styles pg 31
Five Steps to Motivating Others pg 32
IV. Training for Excellence
Handling Performance Excuses pg 34
How to Model Integrity pg 36
Improving Self-image pg 36
The Purpose of Training pg 36
Thirteen payoffs for offering thorough training programs pg 37
Improving Teaching Techniques pg 38
Seventeen tips to improve your training skills pg 38
Good Coaching Skills pg 40
Leadership Styles to Avoid pg 40
Six Practical Coaching Steps pg 41
V. Troubleshooting Cleaning Problems
Investigations for Cleaning Defects pg 42
Special Situations – eleven considerations pg 43
Resolution Flowchart – 15 steps pg 44
Five Great Steps to Problem Solving pg 46
“Why” AND “Which” Inquires pg 46
Team Performance Evaluation Chart pg 48
Improvement Action Plan pg 49
VI. Fundamentals of Cleaning – 39 slides
Cleaning agents
Agitation
Water
Cleaning machines and tools
Bonus Manual - Professional Upholstery Cleaning Techniques
Chapter I. Scope and Objectives of this Program – page 5
Dozens of professional cleaning fundamentals and procedures for cleaning upholstery.
Sixteen major skills in detailing upholstery
Chapter II. Cleaning 101 – page 7
Soil composition
Fundamentals of cleaning
Cleaning basics
Indoor air quality
Understanding pH
Understanding Stain Destratification
Chapter III. Supplies and Processes – page 17
Preparation and Supplies
Pre-testing
The cleaning process
Light clean / Touch ups
Cleaning headboards, sun visors, and upholstered dividers
Pre spotting
Evaluating the soil
Understanding cleaning agents
Cleaning Codes
Chapter IV. Specialty Spot Removal Tips -page 23
Spotting steps to follow
Ink removal
Tar removal
Asphalt stain removal
Urine removal
Red dye removal
Chewing gum and adhesive removal
Candle wax removal
Recurring spots
Fugitive dye removal
Spot removal steps according to the Carpet & Rug Institute
Chapter V. Deodorizing - page 31
Deodorizing carpet and fabric
Oxygen based deodorizers
Enzymes, Biocides, Ozone machines
Chapter VI. Drying and Protectants – page 33
Accelerate the drying
Fabric protectants
Chapter VII. Fibers - page 35
Cleaning microfiber
Checking the fiber type
Chapter VIII. Equipment Diagnostics for Hot Water Extractors – page 37
Six items to check on hot water extractors
Was the problem with the chemical, the equipment, or the technician?
Ten items to examine.
Chapter IX. Q & A - Fifteen more topics to review – page 41
Chapter X. Safety First – 23 items to remember – page 47
Chapter XI. Glossary – Definitions of 59 commonly used terms – page 49
Up-to date Training DVD. Step-by-step procedures showing the best methods for technicians to use.
Complete Training Manual with DVD $125.00 eVersion
Hardcopy including shipping and handling in U.S. $155.00
Call today National Pro Clean Corp. to order 719-598-5112.
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Email us with your questions: gary@nationalproclean.com
